Privacy Policy for Maya Care
At Maya Care, we are committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our healthcare services for individuals with disabilities.
1. Information We Collect
- Personal Information: We collect personal information that you provide to us, such as your name, address, phone number, email address, date of birth, and any other relevant details necessary for delivering our services.
- Health Information: We may collect sensitive health information related to your medical history, current health conditions, and specific needs to provide personalized care.
- Service Usage Data: We may collect information on how you interact with our services, including appointment history, service preferences, and feedback.
2. How We Use Your Information
- Service Delivery: We use your personal and health information to provide you with the services you have requested, including tailoring our care to meet your specific needs.
- Communication: We may use your contact information to communicate with you regarding appointments, service updates, and other relevant information.
- Compliance and Legal Obligations: We may use or disclose your information as required to comply with legal obligations, regulations, and healthcare standards.
3. Sharing Your Information
- With Your Consent: We will only share your personal and health information with third parties when you have given explicit consent, except as required by law.
- Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as healthcare professionals and administrative support. These providers are obligated to protect your information and use it solely for the purposes of providing the service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
- Protection Measures: We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction.
- Data Retention: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.
5. Your Rights
- Access and Correction: You have the right to access and request correction of your personal information held by us.
- Withdrawal of Consent: You may withdraw your consent for the use or disclosure of your information at any time, subject to legal or contractual restrictions.
- Complaints: If you have any concerns about how we handle your information, you can contact us, and we will address your concerns promptly.
6. Changes to This Policy
- Policy Updates: We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: supportservices@maya-care.com.au
- Phone: +61 449 960 028
- Address: Melbourne, Australia